Policy Administration Supervisor

CITY

Full Time/Direct Hire

Healthcare Service and Support

45-52K

Description

The PA Supervisor oversees the daily operations of the department, including responding to third party requests and questions, billing administration, and all aspects of task management (assignment, load balancing, etc.).

Responsibilities

Assist the Manager with managing the team’s workflow to ensure SLAs are met

Coach and mentor administrators in their daily duties and overall development

Assist and support Quality Analysts in the development and execution of quality control programs

Provide Subject Matter Expertise as it relates to Carrier/Customer specific requirements

Cross train on various lines of business

Administer weekly meetings and conduct monthly 1x1 meetings with the team

Maintain standards and notify manager of issues and risks

Deliver quality audit results and confirm corrections are performed timely and accurately

Qualifications

Bachelor’s degree preferred

5+ years of life/health insurance, medical billing, and/or policy administration experience

3+ years of supervisory experience preferred

Proficiency with Microsoft Office including Excel

Strong written and verbal communication skills

Self-motivated with the ability to think critically, solve problems, meet deadlines, and work well under pressure